I’m not talking about bad training. I built a lot of this myself, at Merrill Lynch and Morgan Stanley, for advisor populations in the tens of thousands. The designers were smart and the budgets were real. It was good work.
It still didn’t stick. A great session on Tuesday is gone by the following Monday, because nobody practiced or repeated it and nothing in the daily work brought it back.
I watched it happen from three seats. First as the advisor sitting in the training, then as the executive signing off on the budget, then as the person building the thing. It ended the same way every time.
However good the content is, without practice and repetition and something that carries it into the actual work, it doesn’t last.